Terms of Service

Effective date: 10 November 2026
Operator: Jerrell Kent Johnson, operating Sombrey
Business address: 130 Thimbirigasyaya Road, Colombo 00500, Sri Lanka
Support: support@sombrey.com

About these terms

These terms govern your use of Sombrey's services, including its coaching, training, nutrition, body-scan and progress features. By accepting them, you agree to these terms. You must be at least 18 years old.

The iOS application is licensed under Apple's Standard End User License Agreement, available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. These service terms supplement that licence and do not reduce your mandatory consumer rights. Apple is not the provider of Sombrey's coaching or customer support.

Our Privacy Policy explains our handling of personal information. Agreeing to these terms is not permission for every optional data use: AI sharing, health-data processing and marketing choices are explained and chosen separately.

Your account

Provide accurate information, keep your account secure and contact us if you suspect unauthorised access. Do not share access to another person's account or submit photos or health records you are not entitled to provide.

Some functions require an active membership, supported device, internet access or a specific permission. The app explains these requirements. Declining an optional AI or wearable permission does not itself cancel your membership; the functions that depend on that permission will be unavailable.

Fitness and AI limitations

Sombrey supports general fitness and wellbeing. It is not a medical service, diagnostic tool, emergency service or substitute for an appropriately qualified professional. It does not guarantee a race result, body composition, weight change or recovery outcome. See the Health & Fitness Disclaimer.

AI responses, meal estimates, body-composition estimates and wearable readings can be incomplete or inaccurate. Review suggestions before acting. Do not treat a photo-based or calculated estimate as a clinical measurement. Estimates depend on their method and available information; comparing different methods can be misleading.

Training should suit your circumstances and ability. Stop an activity that causes concerning symptoms and seek appropriate medical assistance. Do not use the app to manage an emergency.

Review ingredients and packaging yourself if you have a food allergy. A suggested meal or absence of an allergen warning is not a guarantee against an allergic reaction or cross-contact.

A new training plan is not active until you approve and save it in the app. Changes suggested later work the same way in every coaching mode: Sombrey proposes a change, and your plan changes only if you approve it. In the Full control coaching mode, Sombrey prepares proposals more proactively, but it still does not apply them without your approval. Your own edits and logging take effect directly. You can change the coaching mode at any time in Settings.

Membership and billing

Sombrey Membership is a monthly auto-renewing subscription purchased through Apple's In-App Purchase system. Before confirming, review the price, billing period and included features shown in the app and Apple's purchase sheet.

The current launch prices are US $20.99/month and UK £19.99/month. Your storefront, applicable taxes and Apple's displayed price govern the purchase. There is no free trial unless a specific offer expressly states otherwise.

Apple charges your Apple Account. Your subscription renews automatically unless you cancel according to Apple's subscription terms. Cancel at least 24 hours before the current period ends to avoid the next renewal. Manage or cancel it through your Apple Account subscription settings or the app's subscription-management link. Cancellation normally preserves access until the paid period ends.

Deleting the app or your Sombrey account does not automatically cancel an Apple subscription. Refund requests can be submitted through https://reportaproblem.apple.com/. Nothing here restricts rights to refunds, remedies or cancellation provided by applicable law.

Price changes will be handled through Apple's applicable notice and consent process.

Included usage and extra packs

Membership currently includes:

• Two successful meal-photo analyses per account day, with no rollover.
• One saved body scan per paid subscription period, with no rollover.

The app displays the current remaining allowance and reset. The account timezone normally determines the meal allowance day; following a timezone change, a rolling 24-hour check may prevent a second allowance being issued early.

Optional extra packs are purchased separately through Apple. The offered quantity and local price are shown before purchase. Included usage is used before purchased credits. Failed or refused analyses and duplicate retries do not consume another credit; a saved scan or delivered analysis uses the applicable allowance or credit. Deleting a saved scan does not restore the allowance or credit it used.

Purchased credits have no time-based expiry. They remain with the Sombrey account that purchased them, including when membership lapses, but active membership is required to use them under the current offer. They are not transferable between accounts, not currency, and cannot be exchanged for cash except where law requires a remedy.

Signing into the same Sombrey account retrieves its server-held credit balance. Apple's Restore Purchases is not a promise to restore consumed consumables. Refunds may remove unused credits from the refunded purchase without removing previously delivered results.

If you choose to delete your account, its unused credits are forfeited and cannot be transferred to a replacement account. We show the balance and warn you before confirmation. This does not remove any mandatory consumer or refund rights.

Service availability and acceptable use

Do not bypass membership, usage or security controls, misuse others' data, or interfere with the service. Temporary failures, provider restrictions or usage safeguards may prevent an AI request. The app explains unavailable functions; purchasing credits does not override these safeguards.

We will not use a generic availability disclaimer to remove rights where a paid service is not supplied as agreed. Contact support about unresolved interruptions or purchases.

We may restrict access where reasonably necessary for security, unlawful conduct or a material breach. Where practical and lawful, we will explain the reason and offer a way to resolve it. Suspension does not automatically cancel Apple's billing.

Your content and our materials

You retain rights you hold in the information and content you provide. You permit us to process it only as necessary to deliver the features you request, consistent with your permissions and the Privacy Policy. These terms do not grant permission to use your health data or photos in advertising or shared-model training.

Sombrey's branding, software and original materials remain owned by their respective rights holders. Your membership permits personal use of the service, not resale of the service or third-party exercise assets.

Closing your account

You can start deletion inside the app without an active membership. We explain the effect on content, access and credits, offer subscription-management access, and report deletion progress. Minimal records may remain where retention is legally required or otherwise justified and disclosed in the Privacy Policy.

UK cancellation rights

UK consumers may have an initial 14-day statutory cancellation right. Immediate access does not, by itself, mean you have waived that right. Any loss of a cancellation right for digital content depends on the legally required express consent, acknowledgement and confirmation. Different rules can apply to services started during that period. These terms do not treat a general Terms checkbox as a waiver.

Use Apple's purchase-management or refund process for Apple billing and contact Sombrey if you need assistance with a statutory request. We do not describe Apple's refund decision as replacing rights against Sombrey where the law provides them.

Responsibility and liability

For UK consumers, we are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill, subject to applicable law. We do not exclude statutory rights for digital content or services. The service is supplied for personal use, not as a business continuity or commercial advisory tool.

For US consumers, responsibility and available remedies are determined by applicable law. These terms do not exclude liability that cannot lawfully be excluded or waive non-waivable privacy or consumer-protection rights.

You are responsible for deciding whether to attempt an activity, providing accurate information and following reasonable safety guidance. This is not a release of Sombrey's legal responsibility. An AI or fitness disclaimer does not excuse a defective service or misleading claim.

Consumer protection, complaints and changes

We remain responsible where applicable law makes us responsible. Nothing excludes liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence where applicable. These terms do not waive statutory digital-content or service rights, impose mandatory arbitration, or require you to give up remedies available in your home jurisdiction.

Contact support first if something goes wrong. You may also use applicable consumer-protection and court processes. No exclusive foreign court requirement is imposed by these terms.

We will communicate material service-term changes and obtain renewed agreement where required. A changed privacy notice does not by itself authorise a materially different data use.

Applicable law and disputes

These terms operate subject to the mandatory laws that apply to your use of Sombrey. Consumers retain protections and access to courts that applicable law gives them in their place of residence. We do not require a UK or US consumer to bring every claim in Sri Lanka or waive a statutory remedy. Where a choice of law is needed, applicable conflict-of-laws rules determine it; these terms do not select an exclusive foreign governing law or venue.

UK cancellation request

Where a statutory cancellation right applies, you may send a clear statement to support@sombrey.com or our business address. You may use: “I give notice that I cancel my contract for [service/purchase], ordered on [date]. My name is [name], my address is [address], and the Sombrey account or transaction reference is [reference]. Date: [date].” Add your signature if sent on paper. This form is optional. Contacting us does not prevent using Apple's refund process.